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FAQ FREQUENTLY ASKED QUESTIONS

Have you had any doubts? Don't worry! In this section you will find all the answers to your questions. Navigate through the tabs according to the type of question you need to resolve, open the answer to your question, and be convinced that with Ohtels there are all advantages! If you cannot find the answer you are looking for, we will be happy to assist you by calling 902 35 30 33, sending an email to clienteweb@ohtels.es or through the contact form on our official website.
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Where is the hotel located?

The hotel is located in Salou near Plaza Europa.

How far is the hotel from the beach?

The hotel is situated about 700 m from the beach.

What time can I check in and check out?

In general, the check-in time is from 2:00 p.m. Check-out time is until 10:00 a.m.

Do you have an all-inclusive option?

No, the hotel does not have an all-inclusive option.

Is there a menu for celiacs?

Yes, the hotel has a menu for coeliacs.

What type of restaurant do you have?

The hotel restaurant is open buffet.

Is there baby food in the restaurant?

Yes, in the restaurant there are jars for babies.

What are the meal times?

Normally, the opening hours of the restaurant are as follows:
· breakfast: 08:00 - 10:30h
· lunch: 13:00 - 15:00h
· dinner: 19:30 - 21:30h

I have a half board or full board booking, are drinks included?

Half board or full board does not include drinks.

Is there animation throughout the season?

Yes, the hotel has entertainment throughout the season.

¿Hay servicio de toallas para la piscina?

Yes, we have a towel service for the swimming pool. A deposit of €10 per towel is required and is refunded when the towels are returned. They can also be changed daily.

What are the bed sizes?

Most of the rooms have 2 double beds of 1.35 m each.

What is the maximum occupancy per room?

Maximum occupancy per room is 3 adults and 1 child.

Are the rooms equipped with hairdryer/minibar/safe? Are there any additional costs?

Yes, all rooms have hair dryers, minibars and safes.

In case you want to use the safe, you will have to pay an additional charge of:
  • €4.5 per day
  • €23 per week

Is there an iron or kettle in the room?

The hotel reception has irons and kettles under availability. In case of using them, a deposit of €20 would be requested.

Does the hotel have baby cots?

Yes, the hotel has cots for babies subject to availability. In case of using them, a deposit of €20 would be requested.

Does the hotel have underground parking and how much does it cost?

Yes, the hotel has underground parking. Its cost ranges between €6 and €12 depending on the season.

What forms of payment does the hotel accept?

The hotel accepts payments in cash (maximum €1,000 according to the new law), by debit card, credit card or bank transfer.

What is the tourist tax?

The tourist tax is €0.5 per person per night. Only for guests over 17 years old and for a maximum of 1 week.

Do I have to inform the hotel if I plan to arrive later than 18h?

No, it is not necessary. The hotel reception is open 24 hours a day.

Can I stay at the hotel with my pet?

We are sorry, but the hotel does not accept pets.

What are the hotel facilities?

The hotel has a SPA area with jacuzzi, sauna, Turkish bath and a small gym. The outdoor area also has 2 swimming pools with slides.

Does the hotel offer a transfer service?

No, the hotel does not offer a shuttle service.

How to get to the hotel from Reus/Barcelona airport or Camp de Tarragona station?

Bus Plana operates in the area, a company that offers transfers from Reus/Barcelona airport or Camp de Tarragona station to Salou.
It is also possible to travel by train from Salou to Barcelona airport.

What security measures are being taken at the hotel?

Cleaning and disinfection is constant both in the common areas and in the rooms. There are also several hydroalcoholic gel dispensers throughout the hotel. The capacity in the restaurant, bar and swimming pools has been reduced. On the other hand, the buffet is attended. Cooks serve customers at counters to minimize food handling and offer individual portions.

Do all rooms have balconies?

Yes, all rooms have a balcony.

What is the cancellation policy?

You can cancel your reservation for free 48 hours before the arrival time. You can modify or cancel your reservation in the My bookings section.

Up to what age do children stay free of charge?

Children between 2 and 12 years old are exempt from payment. From 13 years count as adults.

What are the views from the hotel rooms?

We have rooms with a view of the street or the pool at the guest's choice.

Is there Wi-Fi in the rooms?

Yes, all rooms have Wifi.

Can I smoke in the rooms?

No, smoking is not allowed in the rooms, but it is allowed on the terrace.

Do you have a laundry service at the hotel?

Yes, the hotel offers laundry service at an additional cost.

Can I book online and call the hotel directly to modify or cancel my reservation?

If the reservation is made directly with the hotel, we can manage the cancellation or modification of your reservation from reception. If you have booked through an intermediary, please contact them so they can take care of your reservation.

What advantages do I have as an Ohtels Club member?

Club Ohtels members may enjoy the following advantages (applicable to reservations through our website or direct client):
· Parking with a 50% discount in high season (23/06-11/09). Free for the rest of the seasons (always subject to availability).
· Late check-out for free until 5:00 p.m. (subject to availability).
· Gift/welcome detail in the room.
· One free drink per reservation.

Can I pay for my stay at the hotel with a different credit card than the one I used to guarantee my reservation?

Yes, of course. Also, if you wish, you can pay for your stay in cash (maximum €1,000 according to the new law).

I have booked a room, but I have not received the confirmation by email. What should I do?

You can call the hotel directly to confirm your reservation at the number: +34 977 35 20 15 or send us an email to: recepcion.belvedere@ohtels.es .

Is there an option to store luggage before or after check-in/out?

Yes, luggage storage is available at the hotel.

Does the hotel have bathroom amenities?

Yes, the hotel has bathroom amenities.

Does the hotel have a daily housekeeping service?

Sí, la limpieza se realiza diariamente.

What are the bar hours?

The hotel bar is open from 10:00 a.m. to 12:00 midnight.

On the last day, can I check out later?

Yes, you have the option of late check-out until 17h. Its price varies depending on the season (between 15 € to 30 €).

Can I make a special request for my reservation?

Of course, you can contact us by phone: +34 977 35 20 15 or by email: recepcion.belvedere@ohtels.es

What time can I check-in and check-out?

You can check-in from 14:00, and check-out before 12:00.

Is the Spa service included in the room rate?

The spa service is not included in the room price, but requires an additional payment.

Are pets accepted?

Pets are not accepted.

Are cribs available at the hotel and are they available for a fee?

Yes, we can offer you free cots upon availability.

Does the hotel have a parking lot and is there a charge?

Yes, the hotel has a paid parking.

Are single and double beds and extra beds available?

All rooms have two double beds. There are no extra beds. The suites have a sofa bed.

Do all rooms have a balcony?

Yes, all rooms have a balcony.

Do you have a hairdryer?

Yes, all rooms have hair dryers.

If I am allergic to certain foods, what options are available?

You can request our allergen menu in the restaurant. We serve special dishes for food allergies and intolerances.

Until what age are children not considered adults?

Children between 2 and 12.99 years old are exempt from payment. From 13 years count as adults.

What is the maximum occupancy of the rooms?

The maximum occupancy is 4 people per room.

Where can I find the all-inclusive menu?

Click here to access the all-inclusive menu. You can also scan the QR codes at the hotel to view the menu.

I would like to book a room with a sea view, but it is not possible through the web. How can I book?

You can call the hotel to reserve a guaranteed sea view for a supplement of 10 euros per day, payable directly at the hotel.

Is there Wi-Fi? Is it free?

Yes, there is Wi-Fi connection at no additional cost.

Is smoking allowed in the rooms?

Smoking is not allowed inside the rooms.

Do you have connecting rooms?

There are connecting rooms under availability.

What forms of payment does the hotel accept?

You can pay in cash and by credit card.

Can you drive to Gibraltar?

It is possible, but we do not recommend it because of the queues and because parking inside is difficult and expensive.

What do you require to enter Gibraltar?

They only ask for ID and/or passport. They do not ask for antigen tests or PCR. Important: children cannot cross without ID or passport. The family book is not valid, not even if it is a baby.

Is the hotel parking with payment? Do you have to book in advance? How is it?

The price per night of stay is €13. You don't have to book.

Our parking is underground and check-out is at 2:00 p.m. It has a height of 2.10 m. The hotel can be accessed from the car park by elevator and stairs. There is a yellow loading and unloading area in front of the hotel to enter for check-in. To enter you need a card, we can not open from reception.

Buses can park at the bus station, which is 5 minutes from the hotel.

How far is it from the hotel to the border?

It is about 850 m away, a 5-10 minute walk.

How far is it from the hotel to the city centre?

We are located about 700 m from the city center, a 5-10 min walk.

Is the hotel in Gibraltar or in Spain? 

We are in La Línea de la Concepción, Cádiz, Spain.

How can I get to La Línea de la Concepción?

The closest train station is the San Roque station. You can take a taxi or bus. In the case of taking the bus, you must walk to the stop located at La Venta roundabout in Taraguilla, about 2 km from the train station, about 20 minutes on foot.

You can also get off at the Algeciras train stop. Once there, you can take a taxi, or cross right in front of the Algeciras bus station.

The closest airports are Jerez and Malaga. And from there, you can take a bus to get to La Línea.

Which are the nearest beaches?

We can mention two beaches:
  • Poniente Beach is 1 km away, 10 min walk. It is rather small.
  • Levante Beach is 1.4 km away, 20 min walk.

What is the minimum height allowed to use the water park slides?

In the slides of the Pirate Ship the minimum height allowed is 0.80 cm, in the large slides at least 1.30 cm.

How much does parking cost?

The cost of parking varies depending on the season:
  • In high season (summer), it costs €18.
  • In low season, it costs from €12.

What are the opening hours of the restaurant?

Restaurant hours vary depending on the season. They will inform you in detail at reception.

¿Disponen de camas supletorias?

We don't have extra beds.

What are the hotel's check-in and check-out times?

Check-in is from 14:00. Check-out is until 10:00.

Where's the beach?

200 meters walking distance from the Hotel.

How much is the hotel parking? Is it necessary to book in advance?

The price is per day: €7 in low season and €14 in high season.
Cannot be reserved. Limited places.

How far is it from the hotel to the city centre?

The distance from the hotel to the center of Roquetas is 5 kilometers, you can walk along the seafront (1 hour) or by car (10 minutes). There is also a taxi stop and a bus stop near the hotel.

Which is the nearest pharmacy?

The nearest pharmacy is 150 meters away on foot.

Which is the nearest tobacconist?

The nearest tobacconist is a 200 meter walk away.

What is the closest lottery administration?

The nearest lottery administration is a 200 meter walk away.

Where is the nearest supermarket?

The nearest supermarket is 200 meters walk.

What can you visit or do in the area?

  • The beaches of Cabo de Gata.
  • Karting.
  • Western Theme Park.
  • Almeria capital.
  • Kayak excursions.
At reception we can offer you information about excursions and other activities. In case of doubt, ask us.

¿A qué hora cierra el hotel?

The hotel is open 24 hours.

Are pets allowed?

Pets are NOT accepted at the hotel.

Is there a disco in the hotel?

No, but you can enjoy a very complete leisure offer in the surroundings of the hotel.

Can the All Inclusive service be used 24 hours a day?

No.

Is smoking allowed in the swimming pool?

Smoking is not allowed in the pool. However, there are places enabled for it in the outdoor area.

Can we bring our own towels and pool toys?

The regulations for using toys, balls or objects in the pool are indicated on the pool rules panel. If you wish, you can bring your own towels to the hotel.

Are pets allowed in common areas?

No.

Is there animation for adults and children?

Yes, we have day and night entertainment programs for all audiences.

Does the hotel provide cots?

Subject to availability, with a refundable deposit of €20.

Can I rent pool towels at the hotel?

Yes. The deposit per towel is €10.

Can I take the towels from the hotel to the beach?

No, its use is limited to the hotel pool.

Is it possible to consume food and drink outside the hotel in its common areas (swimming pool, bar, restaurant, reception...)?

No. You can eat in our restaurant.

Is the car park bookable and is there a charge?

It is not possible to reserve in advance in the car park. You can request it upon arrival at the hotel. The price is €16/night. In case there are no parking spaces available, there are two public parking lots near the hotel with which we have agreements.

All the rooms have seaview?

No. The rooms with sea views are those whose bed measures 1.05 m. Those with a 1.50 m bed overlook the city and the citadel.

What time do you enter the rooms?

Check-in is from 2:00 p.m. If you arrive earlier and your room is not ready, we can store your luggage in our storage room at reception.

Is the bed type guaranteed?

We cannot guarantee it. They are subject to availability.

Is the pool open all year?

The pool opens depending on the weather. As a general rule, it is open from April to October included.

Is the heated pool for adults only?

Yes, although there is a time slot in which children can go accompanied by an adult: from 11:00 to 12:00 and from 17:00 to 18:00.

What is the schedule to take advantage of the all inclusive?

The all-inclusive schedule is from 10:00 to 00:00, the snacks are from 10:00 to 14:00 and from 16:00 to 20:00.

How far is the hotel from the beach?

We are on the beachfront, just 150 m away. You can take a short cut out of our pool.

How far is it from the hotel to Portugal?

Between the hotel and Portugal there are 15 km, 17 minutes by car.

How far is it from the hotel to Isla Cristina?

Between the hotel and Isla Cristina there are 7 km, 10 minutes by car.

What is the minimum age for the mini-club?

The minimum age for the mini-club is 4 years old.

Can you book a pool view room?

They are subject to availability.

Can I get a double bed?

Yes, but they are subject to availability.

¿Puedo tener habitación con vistas al mar?

We do not have rooms with sea views.

How much does parking cost? Can parking be reserved in advance?

The parking price is €12 per day and car. Cannot be reserved. You can ask when you arrive at the hotel.

Is the parking covered or uncovered?

It is an underground parking.

Can we bring our pet with us?

Pets are not allowed.

Do all rooms have terraces?

Yes, they all have terraces that vary in size.

Do you have WIFI? Is it free of charge?

We do have Wi-Fi and it's free.

What is all-inclusive?

All-inclusive is a meal plan that includes breakfast, lunch, dinner and all the drinks you want inside the restaurant, as well as in the rest of our points of sale.

Drinks included are: water, sparkling water, soda, juices, smoothies, soft drinks, slushies, coffees. Infusions, beer, sangria, wine, cava, cocktails, liqueurs, shots and mixed drinks.

When the buffet restaurant is closed, we also offer the following snacks at the pool bar: dried fruit, olives, chips, daily pastries, mini savoury snacks, ice cream, frankfurts, chips, pizza and hamburgers.

What are the restaurant hours?

These are the opening hours of our buffet restaurant:

Breakfast: 08:00 to 10:00
Lunch: 13:00 to 15:00
Dinner: 19:00 to 22:00

How far is the hotel from the beach?

The hotel is only 250 metres from the beach, a 5-6 minute walk.

When are the check-in and check-out hours?

Check-in can be done from 2:00 p.m. The time limit for check-out is until 12:00 noon.

Are pets allowed?

Pets are not allowed.

Does the hotel follow any kind of protocol with regard to Covid-19?

Our hotel strictly complies with all current restrictions and has an elaborated contingency plan that includes all the protocol to follow. You can check it on the website or request it directly from the hotel.

Does the hotel have a spa and is it free of charge?

The hotel has a spa centre with two heated pools, one with jets and the other with bubble beds, Jacuzzi, sauna, Turkish bath, footbath and Vichy shower.
Access to the circuit has an additional cost.
You can consult our promotions directly with the hotel.

Is there animation?

Yes, our hotel has a full entertainment programme with different activities for all ages.

Is there a mini club for children? What is its schedule?

Yes, the hotel has a mini-club which is open daily from 10:30 am to 1:00 pm and from 3:30 pm to 6:00 pm.

Can you play padel?

Yes, the hotel has two paddle tennis courts to play on.

Does the hotel have a car park?

The hotel has a large underground car park available to guests. To make use of it, you only have to inform the reception department upon arrival.

Can I buy Port Aventura tickets at the hotel?

Yes, our staff will be happy to help you with this process. Ask at reception.

Are there buses that go to Port Aventura?

You can catch a bus from the Plana company that operates regularly at the stop next to the hotel.

Is it possible to put an extra bed in the room?

It is not possible to put extra beds due to space issues.

Do you have cots? How much do they cost?

The hotel has free cots. We recommend requesting them directly from the hotel once you have booked with us.

Do you have cots? How much do they cost?

The cot is requested at reception on arrival leaving a deposit of 20€ which is returned on departure.

The hotel has parking?

Both the outdoor and underground parking have a cost of €12/24 hours. Both on arrival and departure, they have one free hour by taking a ticket at the barrier.

What check-in hours does the hotel have?

The official check-in time is at 2:00 p.m.

What access and distance is there from the beach to the hotel?

The beach is 100 m from the hotel and can be accessed by ramp and stairs.

From what age can the slides be used?

View the rules of the water park on our website.

What does the all-inclusive plan include?

View the all-inclusive menu on our website.

Does the full board and half board include any type of beverage?

The drink is not included, so it has to be paid separately.

What are the restaurant hours?

Breakfasts 8:00 to 10:30
Lunches 13:00 to 15:30
Dinners 8:00 p.m. to 10:30 p.m.

It can be variable according to season or circumstances.
We recommend avoiding peak hours.

Is there a bus that takes you to the center?

At the door of the hotel there are buses to Huelva, Matalascaña, Palos-Moguer, among others.
Ask at reception.

Do you have pool towels?

Yes, we have towels available. They are collected at reception with a deposit of 10€/towel which we return on delivery. The change is free of charge.

Do you have a transport service from Reus or Barcelona Airport?

We do not offer transfer service.

How do I get from the Ampolla train station to the hotel?

The most convenient is to go by taxi.

At what time can we check in?

The official check-in time is at 2:00 p.m. If you arrive earlier and your room is not ready, we can store your luggage in our storage room.

What is the difference between a flat and a room?

The apartment is larger in dimensions and beds than the room. The kitchen of the apartment is not operational, except for a mini-refrigerator.

Between 10 and 11 am, and your card is limited to open until 11.00 am.

Between 10 and 11 a.m. Your key will automatically deactivate at 11:00 a.m.

Can we use the swimming pools if we check out after lunch?

Yes, as long as you keep your welcome card with you until you leave the hotel. The lifeguard may request it from you.

What does the all-inclusive plan include?

Access the all-inclusive menu here .

What could I take advantage of the all inclusive and full board depending on whether I arrive at the hotel for lunch or dinner?

If you check in for lunch, on the last day you could take advantage of the breakfast shift.
If you check in for dinner, on the last day you could take advantage of the breakfast and lunch shifts.

Can I change lunch for dinner or vice versa if I only have half board?

If it is a punctual meal, you can notify it in the same restaurant. If you want to modify it for your entire stay, ask at reception.

What kind of parking facilities are available?

We have an indoor garage whose amount can be paid at reception.
In the surroundings of the hotel, there are large outdoor areas for parking.

Do you have cots and how much do they cost?

Cots are free and must be requested when making the reservation.

What type of beds do we have in the rooms?

The standard rooms have two beds of 1.35 x 2.00.
The "Family rooms" have two beds of 0.90 x 2.00 + sofa bed of 1.35.

Can you offer me a solution if one day I cannot go to a meal having contracted half board, full board or all inclusive?

Notify reception the day before, and we will prepare a picnic for you to pick up the next day after breakfast.

What kind of beaches are there in the area?

Towards Perelló you will find pebble coves. Towards L'Ampolla you will see sandy beaches.

How far is it from the hotel to the beach?

The closest cove or beach to the hotel is about 200 meters away. There are other beaches a little further away that can be reached on foot.

What services does the spa or wellness area offer?

Massages, water circuit, sauna, hammam, aesthetics, etc.
Check the service menu here.

Is there an indoor swimming pool?

We have an indoor pool with limited capacity, in use from 10am to 8pm. It is mandatory to wear a swim cap.

What are the pool opening hours?

From 11:00 to 19:00
In July and August, it would be from 10:00 to 20:00.

What kind of activities and sports does the hotel offer?

Minigolf, paddle tennis, table tennis, volleyball, gym, hiking, biking...

How does the mini-club work?

The mini club is open every day. Parents can register children from 4 to 10 years old. The entertainers will take care of them morning and afternoon, and will end the day with the minidisco.

Is there entertainment for children?

Yes, every day at the miniclub. After the mini-disco, they can attend some shows for all audiences with their parents.

What are the opening hours of the restaurant?

Breakfast from 8:00 a.m. to 10:30 a.m.
Lunch from 1:00 p.m. to 3:00 p.m.
Dinner from 7:30 p.m. to 10:00 p.m.

Is a table assigned or reserved in the restaurant?

The table is chosen by customers when they arrive at the restaurant. We recommend that you take into account the hours in which there may be more influx.

What should I do if I am celiac?

Notify your celiac disease when making the reservation. Check out the gluten-free food menu here .

Are pets allowed?

We do not allow any kind of pets in the interior or exterior areas of the hotel.

Where is the hotel located?

Ohtels Les Oliveres is located in the area of Playas del Perelló, between L'Ampolla and Perelló town.

What should I do if I want a room with a sea view?

Request it when making the reservation. Sea view rooms require a supplement to be paid on the day of arrival.

What method of payment can I use at the hotel?

You can pay by credit card at any point of sale in the hotel. You can also use the all-inclusive wristband we provide or another wristband that allows you to charge amounts to your room number. Also, you can pay in cash at the reception and restaurant.

What time can I check in?

You can check-in from 2 pm onwards.

Can a cot fit in a quadruple room?

Yes, it fits.

Is there a charge for the cot?

No, we only ask for a deposit of 20 €.

What does the all-inclusive plan include?

National drinks and snacks, ice creams, access to the spa, etc.
You can view the restaurant menu here.

How much does parking cost?

It costs €15.00 per night, and is subject to availability.

What are the reception hours?

Our reception hours are 24 hours.

At what time do I check-in / check-out?

Check-in time is from 2:00 pm onwards.
Check-out time is at 12:00 noon.

Is it possible to check in before the established time?

We have an early check-in service for a supplement of €15

Is it possible to check out after the established time?

We have a late check-out service for a supplement of €15 until 3 pm and €20 until 7 pm.

How can I request rooms with a view, high floor or double beds?

We will respond to requests upon arrival according to availability.
We have upselling service for a supplement (check at reception).

How much does parking cost?

Yes, we have a public parking. The price is €18 per day and €1.80 per hour. Bookings can't be made, it is subject to availability.

Are pets allowed?

Pets are not allowed.

Is smoking allowed?

Smoking is not allowed in any area of the hotel.

Do the rooms have a minibar?

Yes, all rooms have a minibar.

Is luggage storage available?

Yes, we offer the possibility to leave luggage at reception free of charge.

What is the breakfast hours?

Monday to Friday from 07:00 am to 10:00 am. Saturday, Sunday and holidays from 07:30 am to 10:30 am.

Is the breakfast buffet?

Yes, the restaurant offers buffet breakfast.

Is there food for celiacs/intolerants at breakfast?

Breakfast has products suitable for celiac people. We recommend that you communicate this at the breakfast entrance so that we can offer you the available options.

What food services does the hotel offer?

Breakfast service.

Do you manage the purchase of tickets to the Alhambra?

Yes. Contact reception and we will manage your guided tour of the Alhambra.

Up to what age do children stay free of charge?

From 0 to 2 years old.

Up to what age is considered a child?

From 2 to 12 years old.

Do you have a crib available?

Yes, we have a cot. Request it on arrival at the hotel for a deposit that would be returned upon departure.

Until when can I cancel my reservation free of charge?

Up to 24 hours before.

What are the cancellation fees?

The amount of the first night will be charged in case of no-show or cancellation before 24 hours before the date of arrival.

I am late, can I lose my reservation?

No, we keep your reservation.

What forms of payment does the hotel accept?

Cash and credit/debit card (Visa, MasterCard, American Express).

Do you have an airport transfer service?

Yes, we can arrange this service for you.

Do you have laundry service?

Yes, laundry service is available.

Do the rooms have hairdryers?

Yes, the rooms have a hairdryer.

What are the terrace hours?

Check the schedule at reception.

Does the hotel have a gym?

Yes, we have a gym. Check opening hours at reception.

Does the hotel have a swimming pool? Hours?

Yes, we have a swimming pool. Open only seasonally from May to October. Check the schedule with reception.

Are pool towels available?

No.

During my stay in Granada, I want to go up to Sierra Nevada, can I buy my ski pass at the hotel?

Yes, from our website you can buy your ski pass.

How many meeting rooms and event areas does Ohtels San Antón have?

Ohtels San Antón has two rooms, 100 and 200 m², which in turn can be partitioned, becoming an open-plan room of 300 m².
In addition, it has a panoramic terrace with wonderful views of the city, which provides the opportunity to organize any type of event.
In the same Terrace, we have a Gastro restaurant with capacity for 40 pax approx. It overlooks the terrace, since the restaurant is covered with glass.

Do the rooms have Wifi and is there a charge?

We offer free wifi connection.

Do the rooms have audiovisual equipment?

Yes, we have a screen and projection with a fixed installation in the Moraima room (200 m²). In addition, we have agreements with local suppliers to offer our guests what they need.

What is the minimum number of guests for an event at Ohtels San Antón?

At Ohtels San Antón we organize events from 15-20 guests, depending on the type of event. However, if you have any special request, do not hesitate to let us know, and we will manage it.

Does Ohtels San Antón offer food and beverage proposals for clients with food intolerances?

Yes, Ohtels San Antón offers food and drink proposals for customers with food intolerances. You can view the gluten-free food menu here .

Does Ohtels San Antón have its own catering?

Yes, our chef prepares the food for our events. We have a fantastic banquet service, with an unbeatable quality-price ratio.

What does the menu include?

Our menus include: tableware and table linen for events, floral decoration, seating plan and personalized advice. In addition to event coordination from the first commercial contact until the end of the event.

How can I book an event?

To formalize the hiring of the event, it is required to pay 50% of the total budget. The remaining payment will be made the same day of the event.

What are the restaurant opening hours?

Although the opening hours of the different restaurant services may change during the season, the official opening hours are as follows:
Breakfast = 8 a.m. - 10.30 a.m.
Lunch = 1 p.m. - 3 p.m. hours
Dinner = 7 p.m. - 10.30 p.m. hours

How much does an additional lunch/dinner in the restaurant cost?

The current price is 15 EUR per extra lunch/dinner, for children we apply a 50% discount = 7,50 EUR. Drinks are not included.

Can I change the half board between lunch and dinner?

Of course, you can always make the change on the same day. Just come to the door of the restaurant and ask for it.
In case of service shifts, please book your timetable through our APP.

Are drinks included in the full board?

Drinks are not included. There is an extensive menu available for you to enjoy a complete gastronomic experience.

What time does the pool open? At what time does it close?

Although the pool opening times may change during the season, the official opening times are as follows:
Outdoor pool = 10.00 a.m. - 07.00 p.m.
Splash Park and Slides = 10.00 a.m. - 06.00 p.m.
Indoor pool = 10.00 a.m. - 07.00 p.m.
Please check the daily timetable on the pool names board or ask the lifeguard team.

Is the spa included or do I have to pay for it separately, and do I have to book?

The indoor pool, jacuzzi, sauna, Turkish bath and fitness room are free of charge for our guests. Please see the massage and wellness menu for a fantastic range of treatments and pampering.

Are children allowed in the spa?

Children from 0 to 5 years old do not have access to the wellness area.
Children from 6 to 16 must be accompanied by an adult at all times.
Free entry from 17 years of age.
This area is a space for relaxation and tranquillity, please follow the rules and the instructions of the lifeguard team.

How do the sunbeds work?

Sunbeds are a free service for hotel guests.
It is not allowed to reserve sunbeds. After one hour's absence, the hotel staff will remove towels and/or other belongings.
Please follow the instructions and advice of the lifeguard team.

What is the minimum height/age of the slides?

The minimum height is 1.30 metres.

How do I request a cot?

You can do it directly at reception and enjoy this service at no additional cost, just a deposit of 20 EUR will be applied.
Please check in advance the maximum number of people per room type.

Does the hotel have a car park and can it be booked in advance?

We have a private garage with direct access to the rooms.
The service will be offered according to availability at the time of arrival, it cannot be booked in advance.

Is there a pool towel service?

Yes. You can request this service at the hotel's main reception at no extra charge. €10 deposit per towel. Each towel can only be changed once a day.

What is the picnic service?

The hotel offers you the option to request a picnic lunch and/or dinner if you decide to spend the day out and cannot enjoy the buffet at the hotel.

What time is check-in? What if I arrive earlier?

Check-in is from 14:00 onwards. If you arrive earlier and your room is not available, we offer a luggage room and changing room service so that you can start enjoying your stay from the very first moment.

What time should I check out on the last day of my stay?

Check-out time is 11 am. You can request a late check-out at reception (with charge) or use our luggage storage and changing room service so that you can enjoy your stay right up to the last moment.

Do the rooms have a shower or bathtub?

All rooms at Ohtels Villa Romana have a bathtub.
The Junior Suite rooms have a small extra shower in addition to the bathtub service.

Are there double beds?

All double rooms at Ohtels Villa Romana have 2 beds of 1.05 m. We do not have double beds.

What is the difference between a double, triple or quadruple room? What is the difference between a standard room, a junior suite and a suite? How many beds are there in a room?

The hotel has 3 types of rooms, which differ mainly in their size and distribution:
Standard Room: 2 beds of 1.05 m. With the possibility of offering a 1.20 m sofa bed. Recommended for families up to 2 adults + 2 children (2 to 11 years old).
Junior Suite Room: 2 beds of 1.05 m. With the possibility of offering a 1.20 m sofa bed. Recommended for families up to 3 adults + 1 child, with the possibility of offering an extra cot.
Suite Room: 2 separate rooms made up of 2 beds of 1.05 m. With the possibility of offering a 1.20 m sofa bed and an extra 90 cm bed. (subject to availability and request). Recommended for families up to 3 adults + 1 child, with the possibility of offering an extra cot.

How far is the hotel from the beach?

The hotel is 900 metres from the main beaches of Salou, a road that runs through the main shopping and restaurant area of the town.

How far is the hotel from Port Aventura?

The hotel is located next to Port Aventura, a pleasant walking distance from the hotel.

From what age is it considered an adult?

From 2 to 12 years old is a child, and from 13 years old onwards is considered an adult.
The first 2 people in a room, for booking purposes, will always be considered adults.

From what age do children start paying?

From 0 to 1 year is considered a baby. You can request a cot for your baby for free.
From 2 to 12 years old it is a child, so from 13 years old charges will apply.

What are the opening hours and ages allowed in the mini-club?

Mini-club opening hours are from 10.30 am to 1.00 pm.
The age range is from 4 to 12 years old.

How does the tourist tax work?

When you arrive at the hotel, you must pay the tax on stays in tourist establishments in Catalonia.
The amount is 1.20 EUR per person per night, up to a maximum of 7 overnight stays.

From what age is the tourist tax payable?

Persons aged sixteen or less are exempt from payment.

Does the hotel close its doors at night?

The hotel has a 24-hour reception service.
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